IT-Asia

IT Manufacturing Support Lead
Bristol Myers Squibb

Description

• • • At Bristol Myers Squibb, we believe in offering our employees a comprehensive and rewarding work experience. As the Manufacturing Support Lead, you will be an integral part of our team, taking on a critical role in ensuring that our IT services are seamlessly delivered to the Global Manufacturing Operations organization. You will collaborate with the Service Providers and internal teams within BMS in support of Incident/Problem management and CAPA coordination. You will be responsible for managing service level agreements (SLAs) with our external service providers, and for providing guidance and oversight to mitigate risk and ensure data room standards are followed by the Service Providers and local site teams.

      You will have the opportunity to take on a complex and meaningful role, one that will give you the chance to make a real difference in our organization. Your work will have an impact on the lives of many, and you will be able to grow and thrive in an environment that provides opportunities uncommon in scale and scope. You will have the chance to work with a diverse and high-achieving team, and to take your career farther than you thought possible.

      We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal

      Primary responsibilities:

      • • Responsible for managing all aspects of Manufacturing Data Center/Rooms.
        • • Has local responsibility for best practice management of Data Room(s).
        • • Ensures data room standards are maintained in accordance with documented BMS standards.
        • • Govern physical access of the data room, supervise/manage all work in the data room.
        • • Maintain data room documentation and rack elevations.
        • • Work with facilities at the site to carefully plan maintenance/work to any facilities servicing the data room to ensure no unplanned downtime.
        • • Work with global engineering to ensure data room facilities are aligned with global engineering documented standards.
        • • Racking, cabling, labeling, un-racking or decommissioning of any hardware in accordance with set standards.
      • • IT Operations Delivery lead for Hosting services at the site
        • • Serve as Single point of contact for major incidents at the site.
        • • Leads the resolution of manufacturing impacting infrastructure incidents in a timely manner.
        • • Point of escalation for the local GPS IT team regarding Enterprise Infrastructure incidents.
        • • Perform root cause analysis and long-term fixes for all critical issues
        • • Manage the Data Room utilization of space, racks and structured cabling.
        • • Work with the Facilities team on capacity or issues related to UPS, power systems, cooling and preventive maintenance.
        • • Works with the global infrastructure teams to interpret planned changes and then works with site-based teams to appropriately plan and secure windows for planned changes as required.
        • • Represent site at regional change advisor board meetings (CAB).
      • • Has in-depth knowledge of site-specific IT infrastructure.
      • • Has knowledge of key manufacturing applications.
      • • Manufacturing and GxP domain awareness.
      • • Supports site Manufacturing IT projects from an infrastructure/hosting perspective.
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      Qualifications and experience:

      • • 5+ years hands on experience with Data Center Operations.
      • • A minimum of 10 years IT support experience a portion of which should be related to manufacturing.
      • • Ability to manage competing priorities and work effectively in a highly dynamic and complex environments.
      • • Experience and willingness to provide 24x7x365 operational support coverage.
      • • Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements based on business requirements.
      • • Experience working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
      • • Experience with infrastructure qualification and validation of computerized systems.
      • • Experience with response to regulatory authorities such as FDA, including internal/external audit on items such as GxP and SOX.
      • • Understanding of the ITIL framework and experience working on ITIL ticketing systems, ServiceNow preferrable.
      • • Ability to analyze data, gather critical information, judge quality, and deliver timely information to support business and management decision-making.
      • • An understanding of data room/center facilities infrastructure support is essential as well as an understanding of diverse hosting technologies including virtualization, high availability and Disaster Recovery technologies.
      • • The candidate will have demonstrated proficiency communicating and collaborating at a variety of levels. Strong relationship management skills are essential.
      • • Demonstrate ownership and responsibility in all assignments.
      • • General understanding of cyber controls, strategies and techniques related to the IT space.
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      Education:

      • • The successful candidate must possess a bachelor’s degree or relevant work history.
      • • ITIL education and certification are a plus.
      • • Formal Data Center management training is a positive.
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      If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

       

                                                                  

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