Description
Communications Associate
IRIS
LOCATION
Manchester, NW
Description
- This is an exciting opportunity for someone passionate about writing content and customer communications. As a Customer Communications Associate, you will be responsible for managing and developing content across operational and critical customer communications. You will be able to use your creativity and writing expertise to create engaging and inspiring content that resonates with customers. Furthermore, you will be able to utilize your understanding of customer needs to ensure all communications are tailored to their requirements. In addition, you will be expected to stay up to date on industry trends and ensure all customer communications are compliant with the company's internal policies and procedures. This role is a great opportunity for someone who is looking to further their career in customer communications and content writing.
- What skills and experience do you need to have?
We're looking for a someone with the following skills/qualifications, competencies and experience:
- ○ Degree in Marketing, English Language/Literature, Journalism or similar field; alternatively equivalent experience in content writing
- ○ Understands communication trends
- ○ Confident working with senior-level stakeholders
- ○ Exceptional command of the English language for persuasion
- ○ Excellent written and spoken English with exceptional vocabulary and grammar
- ○ Creative and innovative outlook to copywriting
- ○ Ability to change your style of writing according to the audience
- ○ IT skills (use of Microsoft Office and social management platforms)
- ○ Able to work under pressure and to deadlines
- ○ A strong eye for detail and good communication skills
- ○ Proactively communicate with senior stakeholders regularly
- ○ Maintaining a positive and gracious manner, and can-do attitude
- ○ Strong business acumen
- ○ High attention to detail
- ○ Previous experience in copywriting for marketing and communications (desirable)
- ○ Experience working with project management tools like Asana or Trello (desirable).
Why you should apply...
At IRIS, we believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. To help with that, we offer the following:
- ○ Competitive salary plus bonus potential
- ○ 26 days holiday allowance
- ○ Private medical healthcare
- ○ Life assurance
- ○ Pension
- ○ Additional benefits, such as Bike to Work and discount schemes.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.