Description
DSHS DDA Developmental Disability Case Resource Manager
State of Washington
LOCATION
Multiple Locations - Western Washington, WA
Description
- The Developmental Disabilities Case Resource Manager is responsible for providing case management support to individuals with intellectual and developmental disabilities and their families. This includes assessing eligibility, creating service plans, connecting individuals with needed resources, and advocating for their rights. The Case Resource Manager must have excellent communication and interpersonal skills, as well as the ability to form meaningful relationships with clients and their families. They must also be able to work independently and be a team player. This position is ideal for someone with a passion for providing support and guidance to individuals and families in need.
Some of what you will do
- • Identify support needs of clients and plan for and authorize payment for appropriate services
- • Schedule and conduct face-to-face home visits and living quarters with clients and families
- • Facilitate person-centered goal planning discussion with client and family
- • Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
- • Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources.
- • Determine financial and functional eligibility for any requested and/or enrolled program
- • Review and monitor client plans, reports, and client progress
- • Obtain translation and interpretation services for clients and families when needed Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
- • Establish and maintain complete and accurate case files, provider payment records, planned service written approvals/waivers
- • Professionally represent DDA and participate in community and agency meetings
We are looking for professionals who have
- • A Bachelor's* degree in social sciences, social services, human services, behavioral sciences, or an allied field
- • And 2 years of experience providing social services to people with developmental disabilities
- • Possess effective and flexible communication skills (write, listen, observe, communicate, interview, understand, confront, engage in problem-solving, and resolve conflict)
- • Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
* Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.
Preferred knowledge, skills, and abilities
- • Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
- • Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
- • Able to prioritize and organize work in a fast-paced work environment
- • Demonstrate sensitivity to cultural diversity
- • A Certified language interpreter allows for a 5% pay increase but is not required