Student Services-Europe

You will work closely with colleagues in the HE Student Support team and external partners to ensure that the best possible support is available for our students. This will involve liaising with internal and external agencies and stakeholders, as well as providing support to students who are experiencing difficulty with their studies or are feeling overwhelmed or under pressure. You will be responsible for maintaining up-to-date records of all student contact and feedback, and for monitoring and evaluating performance and outcomes.

You will also provide guidance and support to other HE Student Support colleagues in the identification, assessment, and management of student mental health needs. This will involve developing and delivering training programmes, providing advice on best practice, and creating and implementing guidance documents. You will also be responsible for developing and delivering mental health awareness campaigns, and for promoting and publicising the services and activities of the University Centre.

The post holder will:

• • Support student success and retention by delivering high quality mental health and counselling services.
• • Lead on the development of new support interventions and initiatives and ways of working to meet changing needs of students.
• • Provide guidance to staff on student mental health issues and to design and delivery of mental health training and development courses for staff.
• • Develop and maintain relationships with NHS, Mental Health Support Teams, community based services and third sector support to establish effective working relationships so that students have access to appropriate support, intervention and, where appropriate, care packages in the community.
• • Manage a caseload of students requiring ongoing assistance, providing time limited counselling, support, signposting and regular review of support needs.
• • Offer support/advice to students regarding self-care and promote good mental health amongst the student population.
• • Provide training, advice, information and guidance on mental health-related issues for staff and deliver skills based training, e.g. active listening, to help them support students.
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YOUR PROFILE

The post holder will have:

• • A professional qualification in counselling at Diploma level 4 or above or equivalent mental health professional practice qualification.
• • A good general education including literacy and numeracy at level 2.
• • Experience of delivering mental health and wellbeing services or counselling in a college or other educational environment.
• • Experience of working with people from a wide diversity of cultures and ages.
• • Experience of planning, developing and delivering innovative and impactful learning resources, campaign material and curriculum material to promote emotional and mental health and wellbeing.
• • Experience of working with internal and external partners to support students and of developing and maintaining relationships with community organisations.
• • Excellent interpersonal skills which can be adapted to meet the needs of students, colleagues and other partners.
• • An ability to develop, implement and coordinate plans.
• • An ability to work well both as a member of a team and using own initiative.
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